Refund policy
Please note that we cannot accept returns or exchanges on sale items.
If you would like to return or exchange a defective product or a product that is different from what you ordered, please contact us via email with the following information within 7 days of receiving the product.
1. Order number, name and phone number when ordering
2. Choice of return/exchange and reason for desired return/exchange
3. Product name, price, quantity
4. Customer's preferred payment address (only for those wishing to return goods)
Financial institution name, branch name, type, account number, name (in katakana)
*Please ship within 10 days after confirming the reception email.
Please note that we cannot accept returns or exchanges in the following cases.
● Items that have been clearly used or worn.
● Products that have been soiled or scratched by the customer.
● Items with missing tags or accessories.
● Items that have been washed.
● If the condition at the time of return is significantly different from the condition at the time of delivery. (Including box and accessories)
*Exchanges can only be made by changing the color or size of the same product number. Please note that we cannot accept exchanges for products with different part numbers.
● Handling of defective products
Please be sure to check the product when it arrives.
If you receive a defective product or a product that is not what you ordered, please contact us via email within 7 days of receiving the product, and then return it to the address below using "cash on delivery". The following items will be replaced free of charge as soon as possible, or refunded if out of stock.
[Damaged or dirty products]
Where to send defective products
Aition Co., Ltd. “Returns Department”
6412 Lenawee Street 32404
TEL 13443636421
[If the product you ordered and the product you received are different]
destination
Aition logistics center 6412 Lenawee Street 32404
TEL 13443636421
●About orders from overseas
- Even if you specify a date and time, if your order is from overseas, we will not be able to deliver on the specified date or time.
・If your registered address is overseas, orders can only be paid by credit card.
- Refunds will not be accepted for packages without a return authorization number.
- Returns that show signs of wear, tear, or abuse will not be accepted.
-Items must be returned with everything that was included in the original shipment. This includes your invoice, product box, original tag, and any free gifts you received with your purchase.
・Returns will not be accepted for items that are poorly packaged or uninsured.
-Items must be returned in the same condition as when they were originally shipped from beallhk Fashion Bags ONLINE STORE.
Items must be returned within 30 days of purchase. Orders received after this date are not eligible for refunds, exchanges, or repairs.
Shipping charges incurred for returns or exchanges will be borne by the customer.
If you would like to return the item, please contact us at the email address below, stating the reason.